Privacy Policy
Last updated: June 21, 2026
At triple 'a' Foodhall, we are committed to protecting the privacy and security of our guests, app users, and website visitors. This Privacy Policy details how we collect, use, and safeguard your personal information when you use our website, mobile application, or when you join our mailing lists.
1. Information We Collect
We may collect personal details such as your name, email address, phone number, delivery address, and billing details when you order through our platforms or register for our newsletter "Join the Club".
2. How We Use Your Information
Your information is used solely to process orders, offer loyalty rewards, deliver your favorite dishes from our food counters, improve our services, and communicate specials/events (if opted in).
3. Data Security
We implement strict administrative, technical, and physical security measures to ensure your personal data is protected from unauthorized access, modification, or disclosure.
Terms & Conditions
Last updated: June 21, 2026
Welcome to triple 'a' Foodhall. By using our website, application, or ordering systems, you agree to comply with and be bound by these Terms & Conditions. Please review them carefully.
1. Operating Policies
Our six food concepts prepare fresh food to order. In-store orders and online orders placed via third parties (Uber Eats and Just Eat) are subject to specific platform delivery agreements.
2. Intellectual Property
All content, branding, design systems, and custom media on this site are the exclusive property of triple 'a' Foodhall and Haddon Digital Group. Reproduction is-strictly prohibited.
Returns & Refunds
Last updated: June 21, 2026
We pride ourselves on the exceptional quality of our culinary offerings. However, if your experience falls short of expectations, please review our refund policies.
1. Food Counters
Because our dishes are prepared fresh to order, refunds are handled on a case-by-case basis. If there is an issue with an item, please contact us immediately in-store or by phone at 024 7639 4515.
2. Delivery Platforms
Orders made through Uber Eats or Just Eat must be disputed directly within their respective applications according to their consumer protection terms.
GDPR & Cookies Policy
Last updated: June 21, 2026
This section outlines our compliance with the General Data Protection Regulation (GDPR) and how we employ cookie technologies to deliver a personalised browsing experience.
1. Your GDPR Rights
Under GDPR regulations, you have the right to request access to, rectification of, or erasure of your personal data stored within our databases. To initiate a GDPR request, contact us at info@tripleafoodhall.co.uk.
2. Cookie Usage
We use light cookies to keep track of site preferences, analyze traffic flow, and optimize load speeds. Cookies can be disabled through your browser preferences at any time.
Accessibility Statement
Last updated: June 21, 2026
At triple 'a' Foodhall, we believe in making food and digital experiences accessible to everyone. We are committed to ensuring our physical food hall and our digital spaces conform to WCAG 2.1 Level AA guidelines.
1. Physical Accessibility
Our Nuneaton food hall features step-free ramp access, wide corridors, low-height counter service assistance options, and fully designated accessible facilities for guests with disabilities.
2. Digital Accessibility
We actively optimize our web templates with proper HTML5 semantics, screen reader labels, keyboard focus visibility states, and contrast ratios to ensure compatibility with adaptive devices.